1 min
21. February 2019

Customer Service – excellence in communication as important pillar of success in business

1 min Customer service, is critical for your business, in today’s time. You would ask why and is it more important than the marketing of your business? The […]
20. September 2018

Active listening in customer dialogue – Shut up and listen … until it hurts

4 min There are two words that excellent sales staff as well as customer support employees know: SHUT UP! Customer support and sales are remarkably similar in this […]
16. August 2018

Appointment Setting – From Sales Bottleneck to a Scheduling Machine

4 min If you want to make an appointment with a potential customer, you typically have to take the first step. Usually the first targeted contact in sales […]