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21. February 2019

Customer Service – excellence in communication as important pillar of success in business

Customer service, is critical for your business, in today’s time. You would ask why and is it more important than the marketing of your business? The […]
20. September 2018

Active listening in customer dialogue – Shut up and listen … until it hurts

There are two words that excellent sales staff as well as customer support employees know: SHUT UP! Customer support and sales are remarkably similar in this […]
16. August 2018

Appointment Setting – From Sales Bottleneck to a Scheduling Machine

If you want to make an appointment with a potential customer, you typically have to take the first step. Usually the first targeted contact in sales […]